Understanding our booking cancellation and refund terms
100% Refund
Full refund if cancelled 7 or more days before check-in
50% Refund
Half refund if cancelled 3-7 days before check-in
No Refund
No refund for cancellations within 72 hours of check-in
Our standard cancellation policy applies to most bookings unless otherwise specified in your booking confirmation. Here's what you need to know:
| Cancellation Time | Refund Amount | Processing Time |
|---|---|---|
| 7+ days before check-in | 100% of booking amount | 5-7 business days |
| 3-7 days before check-in | 50% of booking amount | 5-7 business days |
| Less than 72 hours | No refund | N/A |
| No-show | No refund | N/A |
To cancel your booking:
Alternatively, contact our support team at reservation@gloryvacation.com or call +971 50 350 5752.
Refunds are processed to the original payment method within 5-7 business days after cancellation approval. Please note that your bank may take additional time to reflect the refund in your account.
Security deposits are fully refundable and will be returned within 7 days after check-out, provided:
If you need to change your booking dates instead of cancelling:
In exceptional circumstances (natural disasters, government restrictions, medical emergencies), we may offer full refunds or credits regardless of cancellation timing. These are reviewed on a case-by-case basis. Documentation may be required.
During peak seasons (December-January, Easter, Eid holidays), some properties may have stricter cancellation policies:
Any special cancellation terms will be clearly displayed during the booking process.
If you have any questions about our cancellation policy, please contact us. Our team is available 24/7 to assist you.